Responsible Gaming

Our Commitment to Responsible Gaming

At Durham Exports, we are committed to promoting responsible gaming practices. Gambling should be enjoyed as a form of entertainment only, not as a way to earn money or solve financial problems. We encourage all players to gamble within their means and to seek help if they believe their gaming may be becoming problematic.

Age Verification

You must be at least 18 years of age, or the legal age of majority in your province or territory, to participate in online gambling in Canada. By accessing our site, you confirm that you meet this requirement. Durham Exports reserves the right to verify your age at any time and to suspend or terminate your account if you do not meet our age requirements.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Please review the following checklist and consider seeking help if you recognize any of these signs in your own behavior:

• Gambling with money you cannot afford to lose
• Chasing losses by gambling more to recover what you've lost
• Spending more time or money on gambling than intended
• Hiding your gambling activities or lying about how much you gamble
• Experiencing anxiety, irritability, or restlessness when not gambling
• Neglecting family, work, school, or other responsibilities due to gambling
• Borrowing money or going into debt to fund gambling
• Failed attempts to cut back or stop gambling
• Using gambling to escape negative emotions or personal problems
• Jeopardizing relationships, educational opportunities, or career prospects

Self-Help Tools and Player Protection Features

Durham Exports provides the following tools to help you maintain control of your gaming:

• Deposit Limits: Set a maximum amount you are willing to deposit within a specified timeframe (daily, weekly, or monthly).
• Loss Limits: Establish a cap on the maximum amount you are willing to lose during a gaming session or period.
• Reality Checks: Receive periodic reminders of how long you have been playing and how much you have wagered.
• Session Timeouts: Set automatic session timeouts to encourage regular breaks.
• Self-Exclusion: Temporarily or permanently exclude yourself from your account if you feel you need to take a break from gambling.

To access these tools, please log in to your account or contact our customer support team.

Support Organizations in Canada

If you or someone you know is struggling with problem gambling, help is available. The following organizations provide free, confidential support:

• Responsible Gambling Council (Ontario)
  Website: www.responsiblegambling.org
  Provides evidence-based resources, education, and support for problem gambling across Canada.
• National Council on Problem Gambling (USA)
  Website: www.ncpgambling.org
  Offers the National Problem Gambling Helpline: 1-800-522-4700 (available 24/7).
• Gambling Help Online (Australia)
  Website: www.gamblinghelponline.org.au
  Provides free online counseling and resources for problem gambling.
• GamCare (United Kingdom)
  Website: www.gamcare.org.uk
  Offers free counseling and support services for problem gambling.
• GamStop (United Kingdom)
  Website: www.gamstop.co.uk
  National self-exclusion scheme for online gambling operators.

Many provinces in Canada also have dedicated helplines and treatment services. Contact your provincial health ministry for local resources in your area.

Take Action Today

If you believe that your gambling is becoming a problem, or if it is affecting your health, finances, or relationships, please reach out for help. There is no shame in seeking support—many people have successfully addressed problem gambling with professional assistance.

Remember: Help is always available. You are not alone.

Contact Us

If you have questions about our responsible gaming policies or need assistance accessing our player protection tools, please contact our customer support team. We are here to help.